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Lenovo eShop Exchange Procedure:


All Lenovo computer products purchased are non-exchangeable and non-refundable. (Please refer to the Return/Exchange Policy.)


All Lenovo computer products purchased are entitled to a 7-day free exchange service for defective products. If you wish to apply for an exchange, please follow the steps below:


Contact the Lenovo customer service representative within 7 days of receipt to arrange for an on-site inspection service or an inspection at the store depending on the product and situation.


After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)


After-sales service email: hkcs@lenovo.com


Based on the inspection results, if the product fails to meet the factory requirements, Lenovo will proceed with the exchange procedure.


All exchanges and inspections can only be arranged through contacting the Lenovo customer service. Stores cannot arrange for related inspections and replacements.


The product must be in its original packaging and accompanied by all accessories and manuals. If the product is missing any accessories or damaged, Lenovo reserves the right to refuse the exchange.


The exchanged product must be the same as the original product. Only in the case of original product shortage can a different product be exchanged with the need to pay the price difference.



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